social media student post- social networking becoming more important to business


As a freelance independent business process consultant/trainer, it is very apparent to me that
social networking is becoming more and more important to any business enterprise. It is not
good enough to be the “Process Guy” ( to get that message out.
As an author of two books, the existing web page is the only point of contact to get that word
out — but that is not enough!

I teach “Business Process Optimization” at UCSD Extension as one outlet for my process
approach and methodology. This single outlet is very limited to students who actually hear my
approach. It is very obvious to me that this message needs to go to a much wider audience.

As a business consultant, my goal is to assist businesses in organizing their operational
business processes to shorten time-to-market, increase product quality, increase process
repeatability, and become more efficient in day-to-day operations. This is one area that is
overlooked by many executives. It is also the one area of business that could very well be
essence of survivability (or not) in this global economy. I target BioTech companies that
are regulated by the FDA, and DoD contracting companies that are required to be at a
higher level of CMMI and/or ISO 9001 certified.

I specialize in setting up a company’s process group, and process training. I am a big believer
that the process organization and layering has a huge beneficial impact on process following,
compliance, control, and quality. I preach about the separation of “what you do” from “how
you are to do it”. That separation is key because you want to mandate the “whats” and have
a lot of flexibility and extensibility at the “how” level. The selectable “how” level provides the
mechanism for process tailoring (scalability, site differences, piloting, etc.). I also believe in
using server-side scripting (php/mysql) to specifically address common high-level enterprise
steps for all company process tasks. These scripted assist can control developmental
configuration management, provide inter-task communication, provide task metric data
mechanisms, link to enterprise inspection procedures for work product quality, etc.

I have seen terrible examples of process elements. I have seen companies spend a ton of
money on their processes and are still struggling with regulatory compliance, good business
practices, day-to-day operational efficiencies, quality, etc. The waste can be enormous
and totally detrimental to a company existence.

Unfortunately putting in good processes tends to be a reactionary event versus a proactive
event. Many companies wait for a total crisis (death of people, lawsuits, etc.) before
addressing this part of their business! I can really help here.

F. Alan Goodman, Independent Process Consultant (“The Process Guy”)

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