Posts Tagged ‘trust’

social media minute – Monday roundup of top social media news

Monday, September 13th, 2010

This social media minute Monday roundup is brought to you by

We use this productivity tool ourselves & many clients do too. Click Here To Boost Your Productivity On Twitter!

Second big news of the day worth noting, Pennsylvania’s Harrisburg University of Science and Technology will enact a week-long social media blackout for all students. full story details can be found here:

If your business is interested in sponsoring our weekly social media minute, please contact us here and mention “sponsor” and we will get back to you with openings in the schedule. This is EXTREMELY valuable for local & national businesses that we have relationships with and helps to get some additional exposure with a trusted firm.  See you next week for next week’s social media minute.

Is your social media strategy working?

Monday, August 30th, 2010

Does your business have a social media strategy in place? What is it?

To increase customer retention? Increase sales? Decrease lead acquisition costs?

Increase visibility?

I read a statistic today and I’ll try to find the link but it is important for you to know that only 50% of companies have an actual social media strategy or social media plan in place. And even LESS are measuring the results or ROI of their social marketing campaigns.  Why? Because there is so much customization involved to develop and determine the proper key performance indicators, backwards engineer the campaign, and then establish the tools & tactics needed. Believe me when I say it- social media campaigns are extremely complex & customized around each clients business model and we LOVE a challenge. Something we love even more is when clients get results like winning the San Diego’s best green product installer contest or selling all their tickets for their fundraising event. Simply put, when your clients see results in social media and can measure ROI, they finally see the true value in social media that it can bring to their organization:

1. decreased online advertising expenditure

2. increased customer retention & satisfaction

3. much higher conversion rates than paid advertising

because of the trust factor (through facebook & twitter communities)

4. much cheaper lead acquisition compared to paid online advertising

What type of ROI have you demonstrated for your clients using social media?  Are you a business using social media yet? What have been your results?  I’d love to hear from you!


Justin “Results” French

Top 5 Website Mistakes Our Team Has Fixed For Small Businesses

Wednesday, August 4th, 2010

Justin French

1. Fails to Reach the Proper Target Audience
2. Generate Targeted Traffic
3. Have A Proper SEO Foundation
4. Have A Blog
5. Have An Integrated Social Media Marketing Plan

Yes, it’s there, it’s pretty, but is anyone looking at it? Is it bringing you new business? Is it generating leads? What is your conversion rate? Whats is your ROI on your monthly online marketing budget? Are you paying for online marketing software every month and seeing a return on this investment? Is it exposing you to a new market? Building your brand? Are you monitoring your personal or company reputation?

“Your website is only a billboard. You can have the most beautiful website in the world, and without traffic, it might as well be a billboard in the middle of a cornfield in Iowa.”

Contact us today and see how a social media marketing campaign can drive targeted traffic to your website while increasing click through, conversion, and decreases online adversing expenditure.

With internet marketing, you make your marketing dollars work more effectively online by establishing a CONSTANT presence on many sites. Over time, your customers will either do business with you or purchase from you when they are ready.  We help your website pop up on search engines; you should have blogs on your website with updated content meant specifically for your prospect. Suddenly you’re a trusted source for information on your products/ services.  You have a Twitter feed that keeps the consumer updated throughout the day on news and events pertaining to THEM and their specific interest- reminding them that YOU are their dependable source. 

Ultimately everything comes down to the bottom line – drive revenue, lower traditional marketing costs by using Internet Marketing to generate traffic to your website, measure your ROI, and have a sustainable online marketing system that becomes more powerful over time. 

So it’s time.  Time to make that website work for you, time to embrace the future of social marketing with a company like Social Media San Diego that has the integrity, credibility, and track record of results to help build your online brand and improve your companies performance in all areas. Time to get online. Time to get it done right!

Social Networking San Diego will get you there- We offer the Fast Track 

Does social media marketing make sense for your business yet? Lebron James thinks so

Wednesday, July 7th, 2010

social media marketing seems to still dominate conversations these days. Companies testing, companies measuring, companies even bringing in outside help like social media consultants. One thing is certain though, through all the hype, noise, and water cooler talk- there are some companies who take action and some sitting on the sidelines still waiting to get into the game.

Let’s take the top three benefits of social media that we have seen on why companies are embracing this new marketing channel:

1. Your business is looking to cut costs on traditional advertising and use internet marketing and social media marketing as a cost effective substitute. This not only cuts down on costs, but allows you to be more targeted with your messaging. You can effectively extract your audience according to the proper demographic and geographic market you are going after.

2. Your company is looking for sustained growth or long-term growth with social media as compared to advertising. If your business is considering social media and you’re looking for long-term growth & sustainability then social media should be part of your strategy. Social Media allows scalability, growth over time, and by consistently engaging with your target audience you build trust. You constantly educate your prospects and customers giving them valuable information. When you do this overtime, you develop greater trust with your audience and build your brand equity much stronger. This also helps shorten the sales cycle and touches your audience through various points across the value chain.

3. You can develop an influential relationship with a key influencer who has a large trust relationship built with their audience. Once you have their trust, you can possibly ask them to help you get out a message to your target audience. If you care about social media and go about it the right way, you will be able to leverage those relationships. But one word of advice- if that person does you a favor, don’t forget to do a favor for them when asked. It’s always 50-50.

4.Bonus: Because Lebron James is on twitter now and that’s proof enough of why you’re business/ personal brand should be on there too! Don’t believe me- watch this inspiring video on his brand and being “Real”

Lebron’s story is truly motivating and inspiring.  I think of Lebron as a humble leader on and off the court and he has much less of an ego than Kobe- but I digress…

Sent from my iPad :)

Justin “Results” French

p.s. Sharing is caring and re-tweeting is always appreciated

Top 10 Qualities Of A Result Driven Social Media Manager

Sunday, June 27th, 2010

gravity summit

Are you looking for a social media manager? Is your small business actively using social media? Are you getting return on your time invested in this sometimes complicated marketing channel? I have been asked lately by many clients, students, colleagues, partners, small businesses, etc. exactly what makes a good social media manager Justin? So I wanted to share with you the Top 10 Qualities Of A Result Driven Social Media Manager that I have come to find while being active in the social media for business community over the past 2+ years. This is a job title that has been trending in the most recent months, BUT many people are still trying to wrap their heads around what specific characteristics do social media managers need to have? These are the same EXACT qualities & etiquette I teach people when participating, engaging, and conducting business development in the virtual world of social media:

1. You listen to the conversations first- then provide additional value add to it
2. You care about people
3. You are trustworthy, helpful, friendly, courteous, and kind to others
4. You have decent understanding of business, strategy, technology, and most importantly web 2.0 technologies
5. You understand marketing and know how to measure results
6. You practice what you preach
7. You add your insight when appropriate
8. You develop relationships first and sell second
9. You actively stay on the cutting edge of “whats new on the web” and have a burning obsession to stay on the pulse of social media
10. You have somewhat of an influence in the social media for business community

Any you would like to add?

Enjoy your week, hope these help shed some light- Justin

p.s. Looking for a result driven social media manager for your business ?

Call 760-576-4653 and mention this top 10 list for a FREE phone assessment!

Social Media Manager Inquiry 

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brand association- how to get endorsed by Infiniti using social media

Saturday, February 6th, 2010

Are you involved in social media?  Are you in Marketing?  If you are, you have probably heard the term brand association.  Brand association is a growing trend in social media.  Many people are starting to capitalize on this while growing their social influence or social capital.  Yes even twitter has a grading system and measures your influence.  Because of this, personal branding is becoming a necessity in todays digital economy and I wanted to share with you my take on the topic.

First, when I think of personal branding, I refer to personal branding expert for generation Y  Dan Schawbel (click his name for link to his Blog) who I had the pleasure to meet at Gravity Summit last year in Boston.   Here is the blog post With a video I did interviewing Dan on online branding tips for small business Celebrities and other influential people in the online and offline world leverage brand association and capitalize on this everyday.

Now more than ever thanks to social media, we will continue to see this trend gain more popularity with big brand names endorsing people who build up their social capital, social influence, and trust with their audience.  Why should you pay attention to this?  Because thanks to social media, this levels the playing field and creates new opportunities that did not exist before social media.  Now just average people can possibly take advantage of this new opportunity to use social media to associate themselves with brands they are passionate about and capitalize thanks to their brand evangelism.   Affiliate programs do a lot of this too.  Thanks to our personal stories and testimonials (being transparent of course) the smart companies and brands will start reaching out to key influencer’s active in social media and social networking.  This is continually happening and this trend will continue growing so get involved, IF you don’t mind being transparent of course.

Here is my video that explains brand association in more detail.  I am interested in hearing from you-  what are your brand associations? Hint- follow products and services you are passionate about.  If you are not involved now with social media and associating yourself with products and services you are passionate about, then I suggest you start.  Do you see anything wrong with social media and brand association?  Have you been able to capitalize on this yet? I’m interested in hearing your stories.

If you are from Infiniti and intertsted in speaking more about the endorsement- I can be reached via email at [email protected]

Happy Branding!

The Top 8 List – Most Popular Posts Of 2009 From SNSD

Monday, December 28th, 2009

Here is a Top 8 list of our Most Popular Posts for 2009 according to our tracking statistics on Hootsuite. You the community, clicked on these posts the most, so I put together a list of the most popular ones just in case you wanted to bookmark it or share it with your contacts (always appreciated)

Please help share these with the Business Community as I’m sure they will find these extremely valuable in preparing their strategy for 2010. This is in order of oldest post to the newest.

1. Top 5 Lessons Learned about Social Media, Social Networking, Twitter, and Business

This is the post that really kick-started our renewed passion for consulting, except instead of providing trusted IT consulting, our TEAM shifted into providing trusted Social Media Consulting because we identified the trends of businesses needing a team of consultants to help guide them on this new medium which should now be part of their marketing mix. Social media has been added to the equation of all marketing departments, or at least should be and the budgets will finally be there for 2010.

2. 10 Keys for Small Business Success Using Social Networking

This post gave actual tips small businesses can implement right away and gained much popularity among the small business community.

3. How CEO’s Can Create A Blue Ocean Strategy And Save The Company Using Social Media

As we know, good leadership starts from the top and works its way down, yet now we have seen a more bottom up approach thanks to social media. I would suggest any executives still trying to wrap their head around social media, you may want to read this popular post I did and the video explaining how to create a blue ocean strategy using social media with some examples in layman’s terms.

4. Top 5 lessons learned in the trenches of social networking for business and social media consulting

This post discussed what life has been like in the trenches of providing social media consulting and strategies for companies to leverage with even some lessons we learned early on. A good refresher like this is much needed for the New Year.

5. Top 5 Lessons in Trust relating to Social Media and Social Networking

Especially in today’s economic climate, we are extremely reliant upon the trust we have built with our network and community, and we must constantly be cultivating these relationships. The book I would recommend you read is by a fellow social media evangelist Chris Brogan. The title of his book Trust Agents speaks for itself. Here is where you can get your copy: Remember- leaders are readers!

6. San Diego Small Business Fair- Social Networking 101 Slides

This post gives the actual presentation I did at the local San Diego business fair. We received some very good feedback on the content presented so I encourage you to view this post just in case you missed the live event.

7. Top 10 Reasons Businesses Should Embrace Social Media and Twitter To Survive in 2010

Here was another Top 10 list I had put together explaining why businesses will should be embracing social media more as part of their business strategy for 2010. It received over 800 hits so there should be at least a few good points that you may find beneficial.

8. What are the ABC’s of Social Media For Business?

It is important to know the foundation of social media for business development purposes, so these ABC’s explain some of our processes we use (transparency) in working with clients to establish principles to ensure a solid foundation.

Here is to a great 2010 and we at the SNSD team wish everyone a Happy New Year!

Justin R French

P.S. As your trusted advisor, In case you were looking for a cost effective tool to stay in touch with your customers, prospects, and community, you may want to consider starting 2010 off with a tool we use at SNSD called Aweber. You can sign up here for a FREE test drive:

Can You Have More Sales, Too?

Helping over 65,000 businesses like yours raise profits and build customer relationships using AWeber’s opt-in email marketing software for over 10 years.

Take a Free Test Drive today!

What is the best way to sell your product or service using social media?

Saturday, October 17th, 2009

professor-fang-fang, csusm senior experience, justin-r-french, keith-tacla

Social media makes business development fun again! No I’m serious! Our VP Keith Tacla (Follow him here on twitter) used to dread telemarketing, door to door sales, direct mail, sending out newsletters, etc. and I could see that the minimal results he was achieving from these traditional styles of marketing and business development was discouraging to him. But then last year around this time, he and I figured out a better way and we had an “ah ha” moment. Using social media tools and social networking for relationship selling.

This is the current trend of our clients, and our own business model and the results we are achieving to fill our pipeline has been amazing and sometimes even overwhelming to keep up with the amount of interest in these types of services. Social media goes hand in hand with social networking. The networking part is the same as in the off-line approach, except when networking online with other business professionals, this allows you to scale and allows global opportunities. You also get word of mouth generated online about your products, services, and customer feedback real-time. Business development now is about connecting with old customers, new customers, existing customers, getting referrals, sharing stories, and delivering results and value. If a company is going to spend on your product or service during these tough times, you can bet there going to want to measure every dollar spent and what that ROI is. This might be difficult to do with social media and social networking, but at the end of the day, social media selling is all about developing TRUST with your prospects first because in business, if someone becomes to know you, like you and trust you, they are more inclined to do business with you or most importantly buy from you. We are in the process of coming out with trusted products and services (systems) we use as well as our customers that we have tested, confirmed deliver value and achieve results. At the end of the day, its all about selling YOURSELF because if you can sell yourself, you can sell products, services and solutions to those who trust you. Be on the look out and stay tuned. Are there any products or services that you recommend we should add to our suite of recommended products or services?

This video which describes Top 4 Reasons Why Small Business Should Use Google Products should give your business a good start:

Who Are Your Top 3 Social Media Authorities?

Wednesday, September 16th, 2009

Social Media for business is still the current trend and for us to stay competitive in our businesses, we must know the “who’s who” in the social media world. We all know, to be the best, we must study and learn from the best.

So who are the Top 3 Social Media Authorities you follow? Here are mine in no particular order. I will explain reasons as to why i choose these Top 3 as my favorites because first and foremost, after learning from literally thousands of social media authorities over the last couple years, I can honestly say these 5 really communicate in a way i can relate to not only personally but professionally and i appreciate their story.

It is important to know that everyone has a unique story, and i mean everyone. Social media and social networking allows every one of us to have a voice, to let our story unfold on a blog, and build our businesses through relationship selling or as i like to call it “educational selling”. Think of this as you are investing time and building your personal brand. And know that as you go through this social networking and social media for business journey, your personal life and professional life continue to come together online. You suddenly see you start to associate with and migrate to good people online who share very similar passions / interests which is the foundation of social networking.

Here is a list of my Top 3 and the date (according to when they started on twitter)

1. Chris Brogan
Date started on twitter: 10-23-06
Why? One of the first blogs (extremely valuable information) on social media and social networking for business I started reading last year and consider him a mentor. Plus he is one of the nicest and genuine guys you can meet online, and Chris actually engages, interacts, and converses with you. Just amazing how he keeps up with all his comments on his blog and followers on twitter. P.S. I just started his new book Trust Agents and it is awesome! (Video review to come- stay tuned)

2. Justin Parks
Date started on twitter: 6-08-08
Why? One of my closest / very first friends on twitter, and we constantly keep in touch and help each other out by exchanging global economic news (he is in Spain) and things we are experiencing in our businesses and how we can improve in service delivery, performance, and customer satisfaction. Not to mention, I consider him an SEO guru.

gary-vee-and-me, gary-vee-and-justin-r-french, justin r french, fellow-entrepreneurs

3. Gary Vaynerchuk
Date started on twitter:5-04-07
Why? I saw his web 2.0 video from last year and another ah-ha moment again. His passion somehow transferred into me and I haven’t looked back since. Plus I got to meet him at Harvard Gravity Summit and he is just one of the most brilliant Entrepreneurs of my generation that I am just amazed by. I can only aspire to be as successful as Gary Vee someday, but in the mean time, I’m working on crushing it!

Now, who are your Top 3 social media authorities and why? Please leave a reply below, I am really interested in hearing your choices
Thanks for sharing
Justin R French
CEO Social Networking San Diego

Want to connect with me on linked-in? Go here

What 4 Key Questions Should You Ask When Launching A Social Marketing Campaign?

Monday, August 10th, 2009

social-media-marketing, social-networking-for-business, social-media-consultants
Social marketing campaigns can be basically implemented in a local, regional or national level or a combination of any of these levels. Each social marketing campaign can be custom made to reach the desired targeted audience regardless where they are located.

The initial concept of social marketing was a result of blending ideas and principles of commercial marketing with the public health’s desire to promote and provide social behavior in individuals. At present, social media sites are seeing a virtual explosion and you have to be in touch with the virtual world to stay in touch with these instant message networks and relevant information for your market and industry. Try and target specific groups or individuals during your social networking campaigns to ensure that your product reaches the right people.

Social marketing campaigns aim at influencing the ideas, attitudes and behaviors of target individuals in order to improve personal as well as social welfare through commercial marketing technologies especially using the internet. The term “social marketing” and “mass media” are used interchangeably but the main difference is that social marketing uses a wide range of communications method to influence and benefit society and not merely to increase sales.

Just like the process of commercial marketing, social marketing deals with four aspects of a consumer and how they deal with products. For example,

1. What product is required for this consumer?

Social marketing serves to pinpoint and enforce consumer needs like medical procedures, heath initiatives, or health ideas like preservation of the environment and recycling. Here social marketing serves as a research tool to find out what the consumer needs and possible products to make them to take action towards achieving it.

2. What would be the ideal price of the product?

The price of the product is determined to allow the consumer to decide what they would be willing to pay for a product and using social media marketing or social marketing can provide quick feedback. Social marketing allows vendors to listen to the audience feedback on what they might be willing to pay for such products or services.

3. Where can they get the product?

Through this aspect of social marketing campaigns, consumers are assured of a good supply of the product along with distribution systems, warehouses and retail outlets where the product is sold and will be readily available. Social marketing ensures that the customer will have up to date and relative information of the product as and when he or she requires it once the product or service is ready to be released to the market. Don’t forget the social media strategy of building up the “online buzz” prior to product or service launch to generate more interest much quicker than traditional marketing mediums.

4. How will you be Promoting the product?

Although this is the least important aspect of social marketing, it’s often the most visible and thus mistakenly considered the most important. Using social networking and social media for business to promote products and services to various online networks is a science that must be communicated in a marketing combined with an engaging way with the audience. This can be critical to the success of the online marketing campaign, and with the right strategy, social networking san diego can help your form a successful social marketing campaign.

These questions basally are the building blocks of the social marketing campaign. A social marketing campaign should provide additional information to the audience’s so that they can take the ‘next step’ forward in the buying process. Almost all social marketing campaigns are a long term investment, as society needs time to accept changes and changes cannot be made by individuals overnight. A strategic social marketing campaign may require a lot of time to reach the particular objective but we help do the work for you by the many proven research techniques we use. This is why clients partner with us and trust us to help conduct these campaigns and get them trained to be involved in their online community.